herofinder Terms and Conditions

The company CounterGrogWise, which owns the “HeroFinder” application, creates original and memorable experiences for users to have fun, share and develop their skills through the corporate games and the chat platform. 

In order for you to enjoy our services, we must use personal data concerning you, but we take the protection of personal data very seriously, since for us your privacy is not a game. 

As a starting point you should understand that according to the applicable law, CounterGrogWise is the “controller” of the personal data collected through HeroFinder. 

Through these Terms and Conditions, we want you to understand how we use your personal data in “HeroFinder”, know your rights and exercise them, so please read the following information carefully. 

1. What is personal data?

A personal data is any information that can identify you either directly, for example, a name, email address, phone number or address, and/or indirectly; username, IP address, cookies or game data, among others. 

2. Why does HeroFinder process your personal data?

HeroFinder is an application designed by the CounterGrogWise team that changes the way players enjoy different cooperative online games. Through psychology and artificial intelligence tools, the application is able to match players and create more competitive, less toxic, and more peer-adapted teams, which is an exponential improvement in the game experience. 

To be able to carry out this service we need to process your personal data, so all the data we ask you to provide complies with the principles of proportionality and minimization required by Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data (hereinafter “GPRD”). 

3. Can minors access HeroFinder?

This point takes on special importance at the level of privacy, please, in case you are a minor, read this information carefully. 

Our services are exclusively for users who are thirteen (13) years old or older and we do not intentionally collect personal information from children under thirteen (13) years old. If you are the parent or guardian of a child under the age of thirteen (13), and you believe that you may have disclosed personal information, please contact us at support@herofinderapp.com.

In the case of children under the age of thirteen (13), the consent of their parents or guardians is required for the processing of their personal information.

Under no circumstances will the minor be asked to provide information regarding the professional, financial or private situation of other family members, without their express consent.

If you are under thirteen (13) years of age and have accessed this application without notifying your parents, you should not register as a user.

To the extent permitted by law, we disclaim any liability for activities that may be performed by underage users without the permission of their parents or legal guardians. In all cases, any use of the services by underage users will be the responsibility of their parents or legal guardians. If you are a parent or legal guardian and give your permission for a minor in your care to register for the services, you are expressly accepting our Terms and Conditions on behalf of the minor in question.

Notices: In some countries, the age of digital consent is over 13 years old. If you live in any such country, you must be at least that age to use the Services. 

4.  How is the exchange of information through our chat?

Through our application “HeroFinder” we offer an online social chat platform for voice and writing. The chat is automatically generated once the match of like-minded players has taken place, and it is constituted in a closed way for those players. 

Currently, the match will discriminate between minors and adults, without prejudice to the possibility that an adult may invite a minor to the chat or vice versa.

Messages are currently sent to all users who are part of the chat. We encourage you to be aware of the content of the messages you send through the application. If there is information that you prefer to keep private, we recommend that you do not include it in your messages. Remember that we cannot guarantee how other users will use that information. 

The main thing for us is to guarantee your privacy and security at all times, so it is expressly forbidden to use this application to send spam, denigrating content, harass, insult and/or encourage hateful or discriminatory behavior to other users. 

A mechanism is established in the chat itself so that users can report any information or comments that are contrary to the law and good practice. The company is expressly committed to investigate any behavior that may be illegitimate, and that may result in harm to other users. 

In no case the company can be responsible for this point, since we have implemented all the technical and organizational measures necessary to ensure security in our application, exonerating any responsibility in the conduct of our users. 

Therefore, when you use our Services, we ask you to respect our Terms and Conditions, and the codes of conduct associated with our Services that are intended to protect our users, our employees and, more generally, to safeguard the rights of our company. 

If you do not comply with these rules, you may be sanctioned, in particular, if you engage in toxic behavior. We keep your data for the time necessary to apply these sanctions, for example, your username, your IP address, your terminal identifier and your conversation history.

5.  Does HeroFinder share information with other companies?
In HeroFinder we offer the possibility to perform other services, and for some of them it is important to share certain information to guarantee the service. 

5.1. When we make a purchase in online games

We collect the necessary Data to process that purchase, for example: your last name, first name, postal address and email, country, bank details and purchase history. This Data is sent to our partners who provide services related to payment and delivery. In no case we are responsible for malpractice carried out by our suppliers, since we act simply as communication intermediaries

5.2. When exposed to advertising or personalized content in our application

You may see our Service advertised on other applications or websites. After you click on one of these ads and install our Service, you will become a user of the Service. 

In the event that you do not want to see or receive certain advertisements, you can block them at any time and indicate that you do not want to see them again. If you wish to withdraw your consent to receive advertising, you may do so by exercising your rights as set out in section. 

5.3. Service providers or technicians

Those suppliers who have a commercial relationship with the company, with these recipients the company has concluded their contracts as data processors in compliance with data protection regulations. 

5.4. Public authorities

The administrative or judicial authorities, to verify the correct use of the Data by the company or on the occasion of an investigation, in compliance with the conditions provided by law. 

6. How long do we keep your data?

We only keep your Data for the time necessary to carry out the operations for which they were collected, except when the law provides for a different conservation period.

For example, we retain Data that is associated with your Account until its closure. In certain cases, Data may be kept longer, for example, when it makes it possible for us to impose a penalty.

7. What are your rights and how do you exercise them?

In compliance with the regulations on personal data protection you can exercise the following rights at the following email address support@herofinderapp.com . These rights are the following: 

  1. Right of access and portability: You can request a copy of your personal data associated with your account at any time, for example, to consult it, use it yourself and/or transfer it to another service provider. If you are sanctioned within our application you will not be able to access your data about the sanction as this could prejudice our investigation. 

  2. Right of rectification: If you want to rectify your personal data because they are inaccurate or incomplete, please contact us and we will tell you the steps to follow to make the update. 

  3. Withdrawal of consent and opposition: You should know that you can withdraw your consent or oppose the reception of our newsletter or advertising content at any time. 

  4. Delete your account: You can close your account with us at any time, and therefore the data associated with it. If you are involved in an investigation, the associated data will be kept. 

  5. Limitation of processing: You also have the right to request that your personal data no longer be used for the purposes to which you gave your consent. To do so, please contact our Customer Service Department. 


We would also like to remind you of the following information which is necessary to guarantee our service: 

  • Intellectual and Industrial Property Rights

The reproduction, modification, distribution, commercialization, decompilation, use of reverse engineering techniques or any other means to obtain the unauthorized source code of any of the elements and utilities integrated within the development constitutes an infringement of CounterGrogWise S.L.’s intellectual property rights. As a user you agree not to perform any of the aforementioned actions. 

CounterGrogWise S.L. does not grant any authorization to use its intellectual and industrial property rights or any other property or right related to the Application in any way, and in no case shall access and navigation by users imply a waiver, transfer, license or assignment of all or part of such rights by us. 

Unless expressly stated otherwise, any use of such content not previously authorized by CounterGrogWise S.L. will be considered a serious breach of intellectual or industrial property rights and will give rise to the legally established responsibilities. We reserve the right to exercise against the user the corresponding judicial and extrajudicial actions in this regard.

  • Compensation 

As a user you agree to indemnify CounterGrogWise S.L. from any liability resulting from the content you submit, transmit, modify, or otherwise make available through the services of the HeroFinder Application, as well as for any breach of the terms of use or infringement of any rights of a third party. 

In this respect, the provisions of the Spanish Civil Code concerning contractual and extra-contractual liability shall apply. 

  • Reservation of the right to modify these terms and conditions

CounterGrogWise S.L., reserves the right to modify these terms and conditions to adapt them to any change or new regulation, for technical reasons, for changes in the services offered or for strategic decisions of the company. In these cases, you will be informed by email, with reasonable notice, of the changes that will occur in the data protection policy and from when they will begin to have full effect.

If you do not agree with the changes, you should stop using the Application. The use of the platform after the changes have been made will imply the acceptance of these changes by the users.

  • Contact us

To contact us you can do it by email to support@herofinderapp.com